Hospitality Expos - HTrends News

In an analysis of nearly 1,000 travel-related keywords searched an estimated 2.4 billion times on Google during January and February 2012, AdGooroo found Disney accounted for 7.3 percent of all travel-related searches followed by Las Vegas at 6.3 percent, placing these two vacation destinations ahead of all others explored by online searchers, followed by Florida (5.7 percent), the Caribbean (3.2 percent), Mexico (2.1 percent) and Hawaii (1.1 percent).

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The Hospitality industry is undoubtedly the Service Industry for excellence. In the Experiential Hospitality services play a decisive role because not only provide the best opportunity to be acquainted with the guest but also the best way to generate values.

La industria de la Hospitabilidad es sin lugar a dudas por excelencia la Industria de los Servicios. En la Hoteleria de la Experiencia los servicios juegan un rol determinante pues no solo constituyen la mejor oportunidad para poder conocer al huesped sino que tambien es la mejor via para generar valores.

'How is everything going with your stay?' the doorman asked as I waited for a taxi. 'Oh, fine,' I said automatically. But wait - it wasn’t fine. The hotel had lost my reservation, and my room had been downgraded. Eventually they had sorted things out and had offered to move me, but by then it was too late.

92 percent of Americans will hop into cars, planes, buses and boats in the upcoming months to spend quality time with loved ones.

Economic growth is expected to continue in the United States throughout the remainder of 2012, say the nation's purchasing and supply executives in their spring 2012 Semiannual Economic Forecast. Expectations for the remainder of 2012 continue to be positive in both the manufacturing and non-manufacturing sectors.

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As I mentioned in other articles, Experiential Hospitality is based on the design of positive holistic experiences on the guests. This design is very much determined by emotional and behavioral patterns of every guest in particular. It has been demonstrated that the success of these designs significantly influences the level of relations established between the Experience Managers, namely, the human resources of the Hotel (especially personnel having maximum contact with the guest) and clients.

Como he hablado en otros artículos la Hotelería de la Experiencia se basa en el diseño de experiencias, teniendo como su principal gestor a sus recursos humanos, quienes diariamente asisten a huéspedes con patrones emocionales y conductuales muy diversos, lo que los condiciona a tener que adaptarse a cada uno en particular y ofrecer modos de servicios diferentes que hagan que alcancen las aspiraciones con las que llegan al Hotel.