Hotel Industry Trends - Management

Even with the lodging industry starting to rebound, most hotels these days could still use another revenue source, especially one that is generated with relatively little effort and cost. Yet many still overlook the opportunity to upsell guests to higher-priced options. With a little planning and effort, properties can easily turn-on the fauce... - More

The title of this column says it all – working to help others succeed will help us as individuals to move forward on our own professional development. - More

Leisure guests will become increasingly important for hotels in the post-recession years, according to a high-level think tank in London this week. - More

In a recent article on training practices, Bjorn Hanson, divisional dean of the Preston Robert Tisch Center for Hospitality, Tourism and Sports Management at NYU stated clearly the value of Training. - More

Sure, you may have a phone call tracking platform in place for your business’s marketing initiatives. And there are plenty of companies out there who can offer your business a tracking phone numbers. They’ll track the phone calls and allow you to run a report on the number of phone calls made to your business. But most of the time that... - More

Two weeks ago, I wrote a column that highlighted one of the most memorable service codes ever offered in hospitality - the Statler Hotel Service Code. I included the original wording (penned in 1916) and gave readers the opportunity to receive a training powerpoint I created that is an updated version of the Statler Service Code, using current ... - More

The last few columns have all addressed the guest experience and delivering service. These columns have generated a high level of reader interest and my next article will provide a recap of some of their comments on impressions of service levels, customer expectations and service codes. - More

You’ve seen it on TV, you’ve read about it in newspapers – Americans have taken a complete 180 degree turn from the days of conspicuous consumption. The media calls this 'The New Normal.' - More

In the current economic climate, business leaders are facing greater challenges than ever. Many are tempted to take the easy way out, changing strategies quickly or reinventing their companies in hopes of finding a new model to weather the downturn. - More

I want it my way, and this is what that looks like. Will this be the next step in the Hospitality evolution? The restaurant sector has played around with this a little – from Wendy’s and to Fuddrucker’s building your own burger. Buffet tables have always been a favorite – no portion control and heaps of your pleasures. - More