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Profitable Hospitality 20 Hard Truths Customers Don't Often Tell You - By Ken Burgin
Guests have plenty to share, if you take time to listen. And if you don't, they may go online and share it there! How many of these 'secrets' ring true for you?
2011-11-23   Features  more...
 
EyeforTravel Planning for Social, Local, and Mobile As a Travel Marketer - By Ritesh Gupta
In order to leverage the combination of location, activity, demographic and time targeting, Lucas Cobb, director, Mobile Product Development, MMG Worldwide believes the key to any successful strategy addressing these ...
2011-12-15   Features  more...
 
EyeforTravel Planning and Budgeting for Social Media Marketing in 2012 - By Ritesh Gupta
IN-DEPTH: Budget planning should be built around supporting initiatives, campaigns and applications that provide users beneficial information, help achieve business goals and are interesting enough that people will wa...
2012-01-11   Features  more...
 
Knowledge@Wharton Short-sighted Frugality? Employers Who Rein in Compensation
As economic malaise bleeds into another New Year, employers are making hard-nosed decisions about benefits and compensation. That means for many in the nation's workforce, compensation remains flat, health care premiu...
2012-01-19   Features  more...
 
Carol Verret The Resolution Solution – 5 Simple Revenue Management Resolutions for 20...
We all have things that we have been wanting to do, intending to do, etc. but for whatever reason didn’t do in 2011. It is way too easy to get caught up in the minutiae of the revenue management process. Opening...
2012-01-03   Features  more...
 
HTrends Give Your Guests a Reason to Come to You - By Caroline Cooper
Letting guests know what there is to do at and around your hotel is a great way to stand out amongst your competition, particularly if it is something they won't get elsewhere. And even if what is on offer local to yo...
2011-12-14   Features  more...
 
Profitable Hospitality Creating a Happier Business: the Boss, the Staff & the Customers - By Ken Burgin
Sometimes you've chosen well with staff who smile and share their enjoyment of life. And occasionally a gloomy character slips through: it's been months since they saw the lighter side of anything, but their speed or ...
2011-12-01   Features  more...
 
EyeforTravel Travel Industry Leaders Predict Top Trends For 2012 - By Ritesh Gupta
The travel industry is growing globally but the geographical, socio-economic and technological balances are shifting. The Internet continues to be ascendant and disruptive in its ability to change the way the travel i...
2012-01-17   Features  more...
 
Profitable Hospitality When is It OK to Say NO to a Customer? - By Ken Burgin
On the one hand, 'the customer is always right'. On the other hand, you've got a business to run, and they sure can get in the way...(we've all had that feeling). But there are times when we need customers to 'make a...
2012-01-31   Features  more...
 
HTrends What Do Travelers Want? Setting Hotel and Travel Marketing Priorities in 2012...
The Internet and social media have placed a wealth of information at the fingertips of travelers. So we should be making better decisions, right? I put the theory to the test on a recent trip to Europe, when I went ...
2012-01-23   Features  more...
 
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