Hotel Industry News - Features

Few tax authorities have fully recognized the decline in hotel values across the United States. It’s no wonder then that growing numbers of hotel owners and operators are giving more serious thought to contesting or appealing their hotel property tax values. - More

Two weeks ago, I wrote a column that highlighted one of the most memorable service codes ever offered in hospitality - the Statler Hotel Service Code. I included the original wording (penned in 1916) and gave readers the opportunity to receive a training powerpoint I created that is an updated version of the Statler Service Code, using current ... - More

These days, bashing online travel agencies has become a popular sport. The likes of Expedia, Travelocity and Priceline are being blamed for commoditizing hotels, for decimating rates, and for training travelers to demand deep discounts. We can probably find a way to blame them for that oil spill in the Gulf of Mexico too. - More

The last few columns have all addressed the guest experience and delivering service. These columns have generated a high level of reader interest and my next article will provide a recap of some of their comments on impressions of service levels, customer expectations and service codes. - More

Creative web site design is cool, but content reigns. Why should Web readers choose your resort over another resort? As a resort owner, every single point you throw at your readers needs to convince them to read on and act. It’s time to focus on the main component of a truly great web site – content. - More

You’ve seen it on TV, you’ve read about it in newspapers – Americans have taken a complete 180 degree turn from the days of conspicuous consumption. The media calls this 'The New Normal.' - More

In the current economic climate, business leaders are facing greater challenges than ever. Many are tempted to take the easy way out, changing strategies quickly or reinventing their companies in hopes of finding a new model to weather the downturn. - More

I want it my way, and this is what that looks like. Will this be the next step in the Hospitality evolution? The restaurant sector has played around with this a little – from Wendy’s and to Fuddrucker’s building your own burger. Buffet tables have always been a favorite – no portion control and heaps of your pleasures. - More

As earlier mentioned in other articles, the Experiential Hospitality is becoming more and more one of the tools which mostly influence the differentiation and positioning of hotels in the international market. The number of tourists traveling in search of experiences that make them live emotional, unique and unforgettable moments is growing ev... - More

GMs have always had to be exceptional multi taskers – managing managers in multiple disciplines. The widening scope of the GM’s job has never been more apparent than in this marketing plan and budget season as both now need to accommodate new strategies. - More