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Vol. 10: Issue 14 2008-04-09

INSIDE VIEW

The Carrot Principle: Engage, Retain and Drive Employees - By Chester Elton, co-author of The Carrot Principle

Here's a scary statistic for HR managers: According to a recent CNN Money poll, 65 percent of North American workers are 'looking around' at other jobs. Why? According to that same poll, it's because they're not getting enough appreciation or recognition in their current jobs. ...more

Why Even The Best General Managers Experience Disappointing Guest Satisfaction Ratings - By Naomi Stark

A perfect 10 begins upon arrival. Yet many end up rating their experience in the 7's or 8's not a 10. Why does this happen? How does that beautiful perfect 10 become so elusive, dwindling down to a score of 7 or 8? ...more

Designing Commercial Kitchens With Input From Operators And Concept Developers - By Michael Beam and Juliette Boone

Involving operators, chefs and concept developers in the kitchen design process can lower operational labor cost, increase menu flexibility, minimize equipment change costs and improve employee satisfaction. ...more

Five Exercises to Pump-up your Hotel eMarketing Muscle - By Neil Salerno

Through the years, the job of hotel manager has become more complex and increasingly more difficult than ever before. The challenges that hotel managers face today have been further complicated by the popularity and growing importance of the Internet. Today, managers are often forced to assign many tasks to junior management and staff individuals, but, more managers need to hold-onto eMarketing tasks and create a personal relationship with the Internet. ...more

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FEATURED SITE

Cornell Center for Hospitality Research

A resource in which scholars and hospitality industry professionals can work together in pursuit of common research goals.
...more

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FEATURED SUPPLIER

iTravel Solutions - Dynamic Packaging

iTravel Solutions offers a full range of Dynamic Packaging Solutions for Resorts, Spas, Luxury Hotels, Independent or Chain Hotels as well as for Event Management and Tour Operators.
...more

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FEATURED MAGAZINE

Contingent Workforce Strategies The only magazine focused exclusively on the use of contingent (temporary and contract) staffing.


Contingent Workforce Strategies, a new magazine that debuted in March 2004, is designed to serve as a must-read resource for executives and managers who use, or may in the future use, temporary/contract workers as part of their overall workforce/staffing strategy. The glossy full-color magazine features interviews with key thinkers and senior executives as well as offers case studies and reports of best practices, strategies, tools, analyses, metrics, and new research exploring the effective use of a contingent workforce. It is published 9 times a year.

Geographic Eligibility: USA
more info


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ENVIRONMENT

Good Incentives For Green Hotels - By Diane Rietman

Eco-friendly construction and operations practices can mean green for hoteliers. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

The Ritz-Carlton Case - Why it may not matter that much

The Business Case for Employee Opinion Surveys: An Example with Orient-Express - By Eddy M. Elmer and Jim Houran

Travel websites must embrace Web 2.0 if they are to improve online usability

Comparable Worth - What Would You Pay For The Experience - By J. Ragsdale Hendrie

UK Tops The European Hotel Price League

Strong Dollar Diminishes Canadian Hotel Industry Profits

Great Hotels Organisation predicts Middle East hotel bubble could burst by 2010

January 2008 Canadian Lodging Outlook

Canadian Occupancy, ADR, RevPAR - Week Ending March 29, 2008

Hospitality Teaser: The Sound of Hospitality - Can Your Guests Hear It?

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UPCOMING INDUSTRY EVENTS

HSMAI
2008-04-16
Resort Management Conference

CHIS
2008-04-16
China Hotel Investment Summit (CHIS)

Argyle Executive Forum
2008-04-17
2008 Leadership in Hospitality & Leisure

MEEF Int'l Events Management
2008-04-17
JH&RE '08 - Jordan Hotel, Restaurant Supplies & Catering Equipment Exhibition

HFTP
2008-04-19
Club and Hotel Controllers Conference San Diego

WTTC
2008-04-20
Global Travel and Tourism Summit

IGCE
2008-04-22
International Gaming Conference & Expo (IGCE Europe)

Singapore Exhibition Services Pte Ltd
2008-04-22
Food&HotelAsia2008

UATP
2008-04-22
Airline Distribution Conference

PhoCusWright
2008-04-24
Travolution Summit 2008

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FEATURED BOOK

Real Estate Development Workbook and Manual

This is an excellent book
Reviewer: A reader from Nairobi Kenya
I have reviewed the content of the book and it is excellent. With some good grounding knowledge of real estate development (for example reading the book real estate development - principles & process by Gayle Berens et al), this book will make you very knowledgeable in real estate, whether you are buying, building or managing a proprty.

I bought the book and I am happy with it...I just hope that the author or the publisher will provide a CD with all the calculation tables included in the next edition of the book. This shortcoming does not diminish the usefulness of the book. Buy it, read it and keep it.
...more

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 Departments

Click on the department to go directly to these news items.

 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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